Report a bug: A bug ticket should be created when something is not working as per product specifications. Bug tickets should not be submitted when some functionality is not working due to a change on the airline website (this can be submitted under the “Change” ticket type).
Request a Change: This type should be chosen when your requested change requires developer resources or help from someone within EveryMundo who has admin access to airTRFX Control to make certain updates (i.e., add a new site edition / market to airTRFX). Some of these tickets might be incurred in a Change Request Process.
Raise a Question: Request support from EveryMundo’s Product Support team on airTRFX Control usage, e.g., creating custom pages or campaigns.
Request Access: Choose this type when access to the Product Support Desk or airTRFX Control is needed, or when you experience login issues.
Suggest a New Feature: Suggest a new product or (module) feature. This kind of ticket will be automatically closed when created, indicating that the EveryMundo team has created an internal request for the Product Team to review your suggestion. Your Customer Success Manager will discuss the feasibility and requirements with you through Basecamp once Product feedback has been given.
Notification of an upcoming promotion: Notify your EveryMundo team of any upcoming promotion in which the airTRFX pages will be used, and a high amount of traffic is expected. This will ensure we pay extra attention to the performance of our products.