EveryMundo team members will be available via Zoom conference for 60-minutesonce per week during the implementation calls.
For emergencies, EveryMundo team members can schedule phone calls besides the weekly implementation calls.
Communication outside of the weekly implementation calls should be documented via Basecamp.
Basecamp is a project management tool which allows both customer and EveryMundo invitees to document requirements, questions and/or clarifications, and decisions made throughout the product delivery process.
Support available post-delivery:
24/7 Product support:
Report bugs or submit change requests
Request accesses to airTRFX Control
airTRFX Control or Product Configuration related questions (How to…)
Customer Success Specialists:
Schedule calls with Customer Success team as needed to discuss product usage roadmap and track progress, ask questions related to strategic usage of product, and general discussions