How Japan Airlines Increased Direct Bookings with Fare Email Alerts
+79%
MONTHLY PRICE ALERT SUBSCRIPTIONS
+67%
MONTHLY ACTIVE USER GROWTH
How Japan Airlines Increased Direct Bookings with Fare Email Alerts
+79%
MONTHLY PRICE ALERT SUBSCRIPTIONS
+67%
MONTHLY ACTIVE USER GROWTH
EveryMundo and Volantio partnered to integrate their solutions to deliver relevant, real-time flight deal alerts to Japan Airlines’ travelers. EveryMundo products enable real-time low fares to be broadcast across digital marketing channels, and integrated this fare content into the Volantio SmartShopper Platform which alerts travelers of relevant offers based on their interest.
By adding the real-time fares to Volantio’s SmartShopper Platform, Japan Airlines was able to deploy an opt-in for price alerts on their website where users could subscribe to receive weekly emails on fares for flights they are searching for.
Through this partnership, Japan Airlines is seeing a growth rate of 79% for price alert subscriptions, active user growth is at 67%, and revenue per active subscription is growing at 30% per month.
“The key strengths of airTRFX and airModules lie in the speed to market and the ability to support multiple languages. Using airTRFX has proven to substantially improve the ROI of our paid advertising and having airModules on the core site also allows dynamic fares to be broadcasted without any development resources.”
Challenge
Flight shopping is a lengthy process. Engagement at the top of the purchase funnel is important, however, airlines like Japan Airlines have been disrupted by Online Travel Agencies (OTAs) and metasearch engines. The third-party disruptors are capturing traveler demand for flight deals and have impacted the airline’s relationship with customers, reducing direct bookings and the lack of real-time low fare information causes the airline’s email marketing campaigns to often have conversion rates because they can not promote the best deals.
Solution
airWire is EveryMundo’s solution to enable airlines to place real-time fare content anywhere across their digital marketing channels, such as social media, paid search and retargeting ads. With airWire providing the fare and flight content, Volantio’s SmartShopper Platform could now include real-time fare content in the offer alerts it sends to customers.
Volantio added a button to “Watch Prices” across Japan Airlines website:
When a traveler clicks on that button they are prompted to put in the dates dates of travel origin and destination, how flexible the dates are, and their contact email address.
Once the customer is subscribed to fare alerts, SmartShopper will send them an email with the most up-to-date low fare for the route and dates they are looking for using airWire information.
Emails with real-time prices have improved conversion rates and improve airline direct channel bookings.
Results
Since deploying the price alerts opt-in, users are signing up for email alert subscriptions at a rate of 79% increase each month, with active user growth of 67%, and revenue per Active Subscription is growing by 30% month over month.
